Relocation Intake Specialist (Independent Contractor)

Barcelona Madrid Valencia
40 days ago

Description

This is an independent contractor role responsible for managing outbound calls and email follow-ups for incoming service inquiries. The contractor serves as an initial point of contact, engaging prospective clients, gathering key information, and assessing whether services are an appropriate fit.

The role focuses on conducting structured pre-screening conversations, clearly explaining relocation services, and scheduling consultation appointments with the Client Relocation Support Team. The contractor operates independently while working in close coordination with the internal team to ensure a smooth and professional client experience.

Requirements

Required 
  • Experience in client intake, customer service, sales support, or a related field
  • Strong verbal and written communication skills
  • Comfortable conducting outbound calls and professional email correspondence
  • Ability to ask clear, structured questions and actively listen
  • Strong organizational skills and attention to detail
  • Ability to work independently and manage outreach tasks efficiently
  • Professional, client-focused demeanor
  • Proficiency with basic CRM, email, scheduling, and communication tools
  • Reliable internet connection and phone access
  • Multilingual abilities (English and Spanish required; additional languages a plus)
Preferred 
  • Experience in relocation services, immigration, real estate, or international services
  • Background in client qualification, lead screening, or consultation scheduling
  • Experience working with international clients or expat communities
  • Familiarity with CRM systems or client intake platforms

Bonuses

Engagement Incentive

As part of this independent contractor engagement, the contractor will be invited to attend all locally planned community and social events hosted or coordinated by the company. This participation is intended to support collaboration, relationship-building, and familiarity with the community and brand experience.

Attendance at events is not mandatory and does not constitute employment or required working hours. Any participation beyond agreed deliverables will be considered voluntary and non-compensable unless otherwise outlined in the independent contractor agreement.

Performance-Based Bonuses

* Engagement Success Bonus: Additional compensation for client engagement appointments that meet or exceed the company's satisfaction benchmarks.

* Milestone Bonus: Bonus awarded upon successful completion of a defined number of client engagement appointments within a set timeframe.

Referral & Growth Incentives

* Client Referral Bonus: Bonus for referrals that lead to new confirmed clients.

* Vendor Referral Bonus: Compensation for introducing reliable vendors or partners that become part of the approved supplier network.

Benefits

Employment Details:
  • Position Type: Independent Contractor
  • Number of Positions: 3 Independent Contractors
  • Engagement Type: Project-based
  • Location: Remote (Spain-based preferred; must be able to coordinate with U.S. time zones)
  • Schedule: Flexible, as determined by the contractor
  • Compensation: Hourly rate (based on experience)
  • Benefits: Not applicable
  • Status: Contractors must be registered as autónomos in Spain and able to issue invoices for services rendered

Please Note: This is an independent contractor (autónomo) position. Compensation will be provided on a contractual basis, either per project or event, as agreed upon in advance and outlined in the independent contractor agreement. Contractors are expected to be registered as autónomos in Spain and able to issue invoices for services rendered. Payment will be made upon receipt of invoice and in accordance with agreed payment terms. The contractor is responsible for all applicable taxes, social security contributions, insurance, and business-related expenses.

Responsibilities

  • Conduct outbound calls and email follow-ups for inbound service inquiries
  • Engage potential clients in professional, informative conversations
  • Ask structured pre-screening questions to assess service suitability
  • Clearly describe available relocation services and next steps
  • Qualify leads based on established criteria and guidelines
  • Schedule consultation appointments with the Relocation Success Team
  • Accurately document client interactions and inquiry details
  • Communicate relevant client insights and updates to the team
  • Represent the brand with professionalism, warmth, and clarity
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